Refund & Cancellation

Cancelling an Order

You can cancel an order for a full refund only before it enters production — this is typically within a couple of hours of placing it. Once your photo has moved into printing, the order can no longer be cancelled, since it's being made specifically for you.

To cancel within the window, contact us immediately with your order number, by WhatsApp or at support@printkatha.com.

When a Refund Applies

• The print has a genuine production defect (colour banding, misprint, wrong size/material shipped)
• The item arrived damaged in transit
• The order was cancelled before production started
• An order was accidentally duplicated or overcharged

When a Refund Does Not Apply

• You'd simply like a different photo, size, or finish after the print has been produced
• The photo you uploaded was low-resolution and the print reflects that (we flag this before you order)
• Minor, expected variation in colour between your screen and the physical print

Reporting a Defect or Damage

Contact us within 48 hours of delivery with your order number and clear photos of the issue. We'll review it and offer a reprint or refund as appropriate — most valid claims are resolved with a free reprint rather than a refund, so you still get the print you wanted.

Refund Timeline

Approved refunds are issued to your original payment method through our payment gateway and typically reflect within 5–7 business days, depending on your bank.

Contact

Reach us at support@printkatha.com for any cancellation or refund request.